What should I bring to my appointment?

If you have had any diagnostic tests performed-X-Ray, MRI, Blood tests etc. in relation to the injury/problem, it is advisable to bring them along as we will take these into consideration when assessing your overall health. Also if you have had any prior treatment performed in relation to the issue(s) of concern, it may be worthwhile to bring details of this also.

Do I need a referral?

No, referrals are not necessary for you to visit our clinic.

Do I need to make an appointment?

Ideally, yes! At Evolution Medical Care we do prefer our clients to make a booking. We are open to walk-ins but can only do so if that time slot is available.

You can make a booking by calling us on 02 4709 6727 or through our booking form.

Is it safe?

YES, all treatments performed at Evolution Medical Care are safe.

All of the practitioners at our clinic have undergone extensive training in their related professions and are either fully qualified, accredited, insured and/or nationally registered with AHPRA. This means that our practitioners are well aware of safety boundaries within their chosen profession that other less-trained practitioners are not.

Can I drive afterwards?

Occasionally you may feel slightly light-headed after acupuncture/massage therapy, though this usually subsides quite fast. If you drove to see us, then you will be able to drive away also.

What should I wear?

Loose fitting clothing is advised though not essential for Acupuncture/Massage. If not practical, it is easy enough to change into one of our robes for more efficient access to certain areas of the body.

Do you take care of Workers Compensation/Compulsory Third Party Claims?

Yes, please contact us for more information.

Do you have a HICAPS terminal?

Yes, we have a HICAPS terminal on the premises for processing of health fund rebates on the spot.

Will this interfere with my medication/other treatments?

In the majority of circumstances, No. There are some circumstances when certain treatments are not to be used, and in such a situation your practitioner will identify this and use alternate treatment methods which are suitable for your unique presentation to get results.

Cancellations

Please refer to our cancellation policy.

No-shows

If for some reason you fail to attend your appointment time without calling/reply SMS/emailing prior to the appointment time to let us know that you will need to reschedule/cancel, we will charge a no-show fee to the value of the booked appointment.

In the case of Workers Compensation/Compulsory Third Party claims where you fail to attend your appointment time without calling/reply SMS/emailing 24 hours prior to the appointment time to let us know that you will need to reschedule/cancel, we will charge a no-show fee to the value of the booked appointment.