Cancellations

At our clinic, we operate on a booking system. If you are unable to attend your booking, please let us know via any of our contact methods ASAP so that we can re-arrange our appointments and not be left waiting for your attendance.

We have an automated SMS reminder service for all bookings which you should receive 24 hrs in advance as well as an email reminder 3 days in advance.

No-Shows

If for some reason you fail to attend your appointment time without calling/reply SMS/emailing prior to the appointment time to let us know that you will need to reschedule/cancel, we will charge a no-show fee to the value of the booked appointment.

In the case of Workers Compensation/Compulsory Third Party claims where you fail to attend your appointment time without calling/reply SMS/emailing 24 hours prior to the appointment time to let us know that you will need to reschedule/cancel, we will charge a no-show fee to the value of the booked appointment.